Covid-19 Business Situation Update 3rd April 2020
Further to our communications so far, we continue to monitor the developing Covid-19 situation and respond to our customer’s needs. Ishida remains committed to acting in a responsible manner ensuring a ‘duty of care’ to our people, our customers and our communities. At this point we continue to strive to maintain the efficiency you expect from Ishida, and you can be sure that we are deploying very “best endeavors” to deliver on all of our commitments in these unprecedented times.
I am proud of the commitment and resolve from across the company, to look after our customers in this peak demand situation. Our people, suppliers, and global colleagues have challenged traditional methods of responding and gone the extra mile to keep our customers operating.
I can report that safe guarding and de-risking measures still enable us to have assembly staff working to produce machines, our stores are dispatching spare parts to your sites and our service teams are attending site as customers require or allow. Indeed we have benefitted by some company volunteers going into our offices to assist in our stores and dispatch operations such that we can continue to provide you with optimum support.
The total Ishida organisation take our role as an essential provider of services to the food industry very seriously.
We appreciate the loyal support of our supply partners as they continue to ensure supply even when they have their own issues dealing with this crisis. This week we had the good news that several had re-opened from temporary shutdown to assist us all in this time of need.
Our overseas offices are applying the shutdown restrictions as directed by the government in each country. How onerous these are varies from country to country, but service support capability ranges from 100% to 71%. Should there be an issue in attending your site, we seek to utilise remote tools to assist.
We thank you for your continued business, you can be assured we are focusing on providing the very best support possible.
Should you have any additional questions, please do not hesitate to get in touch with your current contact at Ishida Europe or alternatively email us at firstname.lastname@example.org.
Dave Tiso, Managing Director
Ishida Europe ltd