Website Privacy Policy

Doc No. IP 017 (LEG-IP-011)

Version: 1

Last Updated: 10/06/2026

This Privacy Policy explains how we collect, use and protect your personal data when you interact with us in the course of our business activities, including through our website, communications and services. This website is not intended for children and we do not knowingly collect data relating to children.

This privacy notice will inform you how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Ishida Europe Limited is the controller responsible for your personal data. We determine how and why your personal data is processed in connection with our business activities, including sales, service provision, marketing and customer support.

Our contact details are as follows:

Email Address: DataOfficer@ishidaeurope.com

Address: Ishida Europe Limited, 11 Kettles Wood Drive, Woodgate Business Park, Birmingham, B32 3DB

We collect personal data:

• Directly from you, including via website forms, enquiries, event registrations and communications

• Automatically, through our website using cookies, analytics and system logs

• From third parties, including publicly available business sources, analytics providers and Ishida group companies

The personal data we collect depends on how you interact with us. In most cases, this relates to individuals interacting with Ishida in a business context. We may also generate aggregated data for analysis, which does not identify you. The personal data we collect and how and why we use it are set out below.

We use cookies and similar technologies on our website to help it function effectively, improve performance and understand how it is used. Further information on how we use cookies, including how to manage your preferences, is set out in our Cookie Policy.

We may send marketing communications where:

• You have given consent; or

• You are an existing business contact and marketing is permitted

You can opt out at any time via:

• Unsubscribe links

• Contacting DataOfficer@ishidaeurope.com

We may share personal data with:

• Ishida group companies

• IT, CRM and marketing service providers

• Website hosting and analytics providers

• Professional advisers (e.g. legal, audit and insurance)

• Regulators or authorities where required

All third parties are required to process personal data only on our instructions and to apply appropriate security measures.

Your personal data may be accessed or processed within the Ishida group or by third parties outside the UK or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place, including recognised transfer mechanisms, contractual protections and appropriate security measures.

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

Access to personal data is restricted to those with a legitimate business need, and we maintain procedures to manage and report personal data breaches where required.

We retain personal data only for as long as necessary for business and legal purposes.

Retention periods are determined based on the nature of the data, the purpose for which it is used and applicable legal and business requirements.

You have the right to:

• Access your personal data - to receive a copy of the personal data we hold about you.

• Correct inaccurate data - to ask us to update or correct any information that is inaccurate or incomplete.

• Request deletion - to ask us to delete your personal data where there is no valid reason for us to keep it.

• Restrict or object to processing (including direct marketing) - to ask us to limit how we use your data, or to stop using it altogether in certain circumstances.

• Request data portability - to receive your personal data in a structured format.

• Withdraw consent (where applicable) - to withdraw your consent at any time where we rely on it.

To exercise your rights, please contact DataOfficer@ishidaeurope.com.

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can investigate in line with our internal procedures.

You also have the right to lodge a complaint with the supervisory authority at any time:

• Information Commissioner’s Office (ICO)

• UK supervisory authority; or - Your local supervisory authority

Our website may contain links to external websites. We do not control these websites and are not responsible for their privacy practices. We recommend reviewing their privacy notices.

We may update this notice from time to time.

The latest version will always be available on our website.