If you have identified a potential cybersecurity vulnerability, security incident or other issue relating to an Ishida product or service, please use this form to provide us with the relevant details.
The information you provide will be reviewed by our security team and handled in accordance with our cybersecurity incident and vulnerability management processes. Please provide as much detail as possible to help us assess and respond to the report.
Use this form to report a potential cybersecurity vulnerability, incident, or other security-related issue affecting an Ishida product or service.
Please provide as much information as you can. If you do not know an answer, you can leave the field blank where permitted. The information you provide will help us assess the issue, determine its severity, and take appropriate action.
Select the option that best describes the issue you are reporting.
Security Vulnerability – A weakness or flaw that could potentially be used to compromise the security of a product or system.
Actively Exploited Vulnerability – A security vulnerability that is known or suspected to be actively exploited.
Incident – A security event that has affected, or may have affected, the security or operation of a product or system.
Severe Incident – A significant security incident that has caused, or could cause, serious disruption, damage, or impact.
Other – Select this if the issue does not fit any of the categories above.
Provide a short description of the issue, including what happened and any relevant symptoms or effects.
Please keep the summary concise. You can provide additional technical information in the fields below.
Enter the date and time when the issue was first identified or discovered.
If you are unsure of the exact time, provide your best estimate.
Enter the date and time when the security issue or incident occurred, if this is known.
If the exact date or time is not known, provide your best estimate or leave this field blank.
Enter the name of the person who discovered the issue or is reporting it to us.
Enter an email address that we can use to contact you if we need further information about the report.
Please make sure the email address is monitored and that you are authorised to provide information about the reported issue.
Describe how the issue was identified.
For example, you could explain whether it was discovered through routine monitoring, security testing, a customer report, an alert, unusual machine behaviour, or another method.
Provide the serial number of each affected or potentially affected machine.
If multiple machines are involved, provide all relevant serial numbers, separated by commas or on separate lines.
If the issue is not related to a specific machine, explain this in the field.
Provide details of the software installed on the affected machine or system.
Where possible, include the software name, version number, and any relevant updates or patches. Include details of Ishida software as well as relevant third-party software if known.
Once your report has been submitted, our cybersecurity team will review the information provided and assess the issue.
We may contact you if we need additional information to understand or investigate the issue. Where appropriate, we will assess the potential impact, determine the appropriate response, and coordinate any necessary actions.
Please provide accurate and complete information wherever possible, as this will help us respond to the report efficiently.
